At Elfrique, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, disclose, and protect your personal information. By using our services, you consent to the data practices described in this policy.

1. Who does this privacy policy cover?

This privacy policy applies to all users of Elfrique’s services, including event organizers, ticket buyers, and anyone accessing or using our platform.

2. What is personal information?

Personal information refers to any information that can be used to identify you personally, such as your name, email address, phone number, payment information, or any other information related to your identity.

3. What personal information do we collect?

We collect personal information in the following ways:

• When you create an account: We collect your name, email address, and contact information.
• When you purchase tickets: Payment details, billing address, and event preferences are collected.
• When you browse our site: We may collect cookies, IP addresses, and browser information.
• When you contact us: Any information you provide in your communications with our support team.

4. Why do we collect your personal information?

We collect your personal information to:

• Facilitate ticket sales and event management.
• Process payments securely.
• Communicate important updates regarding events.
• Personalize your user experience.
• Comply with legal obligations and ensure platform security.

5. When and how do we collect your personal information?

We collect your personal information when you:

• Register for an account.
• Purchase tickets or other services through our platform.
• Subscribe to our newsletters or promotional materials.
• Contact our customer support.
• Browse our website and interact with our services through cookies.

6. What if you don’t want us to collect your personal information?

You can choose not to provide personal information. However, this may limit your ability to use certain features of our platform, such as purchasing tickets or receiving event updates. You can also disable cookies in your browser, but this may affect site performance.

7. What if you don’t want to receive any further communications from us?

If you no longer wish to receive marketing emails, you can unsubscribe at any time by clicking the “Unsubscribe” link in the emails. For other communications, such as event-related updates, opting out may limit your ability to receive critical information.

8. When do we disclose your personal information?

We may disclose your personal information to third parties:

• Service providers: Payment processors, email service providers, and customer support platforms to facilitate the services we offer.
• Event organizers: For event management and ticket verification purposes.
• Legal purposes: To comply with legal obligations or to protect the rights and safety of Elfrique and our users.

9. How can I access, correct, update, and/or delete personal information you have collected?

You have the right to access, update, or request the deletion of your personal information at any time by:

• Logging into your account settings.
• Contacting our support team for assistance.

We will respond to your request within 30 days.

10. How do we store and protect your personal information?

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes encryption of sensitive data, secure payment gateways, and regular security audits of our systems.

11. Security and Retention of Information

We retain your personal information for as long as necessary to provide the services you’ve requested and comply with legal obligations. Once your information is no longer required, it is securely deleted or anonymized.

12. Updates to the Privacy Policy

Elfrique reserves the right to update this privacy policy at any time. Changes will be posted on this page, and if significant, we will notify you via email or through our platform. Your continued use of our services constitutes your acceptance of the revised policy.

13. How can you contact us?

If you have any questions or concerns regarding this privacy policy or how we handle your data, you can contact us at:

• Phone: +00 0 0000 0000 (from within Nigeria)
• Email: [email protected] (Attn: Security Officer)